The Richmond Experience Website Accessibility Policy
Last updated 4.19.2026
Definitions
For purposes of this Website Accessibility Policy (this "Policy"), the following terms apply:
"Website" means the public-facing website(s) made available by The Richmond Experience LLC (the "Operator").
"User" means any individual who accesses or uses the Website.
"Accessibility Standards" means the technical and content accessibility criteria the Operator elects to follow for the Website, as stated in Section 3.
"Accessibility Issue" means a User-reported or Operator-identified barrier that materially interferes with access to, navigation of, or use of the Website by individuals with disabilities.
Policy Commitment; Scope
The Operator will use reasonable efforts to make the Website accessible and usable for Users, including Users with disabilities, consistent with this Policy.
This Policy applies to the Website as generally available to the public. This Policy does not apply to (i) third-party websites, platforms, or services not controlled by the Operator, or (ii) third-party content that may be embedded in, linked from, or otherwise presented through the Website.
The Operator will not knowingly design, develop, or update the Website in a manner intended to prevent access by Users with disabilities.
Accessibility Standards; Ongoing Maintenance
The Operator will, to an extent considered reasonable by Operator, maintain an accessibility program for the Website designed to support conformance with the Accessibility Standards identified by the Operator for the Website and its content updates.
The Operator's accessibility program will include commercially reasonable measures to identify and address Accessibility Issues, which may include periodic reviews, testing tools, and remediation processes appropriate to the Website's functionality and content cadence.
When the Operator becomes aware of an Accessibility Issue, the Operator will use reasonable efforts to (i) evaluate the Accessibility Issue, (ii) determine a remediation approach, and (iii) implement remediation within a reasonable time, taking into account severity, user impact, technical feasibility, and operational constraints.
User Feedback; Accessibility Contact; Response Process
Contact for Accessibility Issues. Users may raise concerns, request assistance, or report an Accessibility Issue by contacting the Operator at rvax@therichmondexperience.com (the "Accessibility Contact").
Information to Provide. To help the Operator investigate, Users should provide (as applicable) the webpage URL, a description of the issue, the assistive technology used (if any), and the preferred method of contact.
Response and Resolution. The Operator will use reasonable efforts to respond to Accessibility Issue reports within a reasonable timeframe and to communicate status updates as appropriate. The Operator may request additional information reasonably necessary to investigate and address the Accessibility Issue.
Access to Information. Where a User is unable to access specific content or functionality due to an Accessibility Issue, the Operator will use reasonable efforts to provide the information or an alternative means of access, where reasonably feasible.
Limitations; Third-Party Content; Technical Constraints
The Operator does not warrant uninterrupted or error-free accessibility and does not guarantee that all portions of the Website will be accessible to all Users at all times.
Certain content or functionality may be provided by third parties or rely on third-party tools, plugins, media players, or integrations. The Operator's obligation under this Policy does not extend to modifying third-party systems that the Operator does not control; however, the Operator will use reasonable efforts to select and maintain third-party components in a manner consistent with this Policy where practicable.
The Operator may implement accessibility improvements in phases and may prioritize fixes based on severity and impact.
Changes to This Policy; Publication
The Operator may update this Policy from time to time to reflect improvements, evolving practices, or operational changes.
The then-current version of this Policy will be posted on the Website and will apply as of its effective date. Continued use of the Website after an update constitutes acceptance of the updated Policy.
No Third-Party Beneficiaries; Remedies
This Policy is intended to describe the Operator's accessibility practices and commitments for the Website.
Except to the extent required by applicable law, this Policy does not create rights in, or confer benefits upon, any person other than the Operator and the User interacting with the Website for the limited purpose of submitting Accessibility Issues and requests under Section 4.
The Operator's failure to meet any stated goal in this Policy does not, by itself, constitute a breach of this, or any separate agreement, unless expressly incorporated into such agreement in writing.
Governing Law; Venue
This Policy, and any dispute arising out of or relating to the Website accessibility commitments described herein, will be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of laws principles. Any action or proceeding arising out of or relating to this Policy will be brought in the state or federal courts located in Richmond, Virginia, and the parties consent to personal jurisdiction and venue in such courts.